Vitrex Tile File

Processing & Shipping: Most orders ship within 1–2 business days, weekdays only, with possible delays during high volume periods.

Free Delivery Threshold: Shipping is free to mainland UK on orders over £40, otherwise £2.99. Certain UK locations may incur extra charges based on size and weight.

Northern Ireland Shipping: All orders, regardless of order value, incur a flat rate of £9.99. This fee will be applied at checkout.

Carriers: We use Royal Mail, Evri, DX and DHL depending on order value, location and parcel size. Most orders ship on a 24-hour service, whilst others may use a 48-hour service.

Customs & Duties: Customers are responsible for any applicable customs fees, duties or taxes.

Tracking: You'll receive a confirmation email with a tracking number once your order has shipped.

60-Day Return Window: Unused items in original packaging can be returned within 60 days for a full refund.

Refund Process: Once approved, refunds are processed to the original payment method, typically within 7 days.

Defective or Damaged Items: Contact our customer service team at onlinesales@towntools.co.uk for replacements or further support.

Return Shipping: Buyers are responsible for return postage on unwanted items. We recommend using a trackable shipping service or insurance for items over £50.

For full details, please see our Returns and Refunds Policy.

Questions or Concerns: Our friendly team is here to help with orders, product information and general enquiries.

Email: onlinesales@towntools.co.uk

Response Time: We aim to reply as quickly as possible during our normal business hours.

For more details or to send us a direct message, please visit our Contact Us page.