Product Information
Details
- SOOTHING LED FLAME EFFECT - Create a relaxing and cozy space with a choice of three flame effect settings and two fuel options of either logs or small pebbles.
- PROGRAMMABLE TIMER - With a 7-day timer and two programmable periods each day, heat your room only when required. Supplied with remote control, so you can manage your fireplace from the comfort of your chair.
- ADUSTABLE HEATING - Being able to set the temperature between 16°C-30°C across two power settings (1000W/2000W) and having an open window auto detect function will help you maximise heating efficiency. Feel at ease, as the heater has a safety thermal cut-off and will automatically shut down if the unit becomes too hot.
- FLEXIBLE POSITIONING - Have your fireplace freestanding or wall mounted, the choice is yours with the easy-to-follow installation instructions and fixing brackets.
- PRODUCT DIMENSIONS (W x D x H) - 1320 x 210mm x 580mm. Weight: 22kg.
Processing & Shipping: Most orders ship within 1–2 business days, weekdays only, with possible delays during high volume periods.
Free Delivery Threshold: Shipping is free to mainland UK on orders over £40, otherwise £2.99. Certain UK locations may incur extra charges based on size and weight.
Northern Ireland Shipping: All orders, regardless of order value, incur a flat rate of £9.99. This fee will be applied at checkout.
Carriers: We use Royal Mail, Evri, DX and DHL depending on order value, location and parcel size. Most orders ship on a 24-hour service, whilst others may use a 48-hour service.
Customs & Duties: Customers are responsible for any applicable customs fees, duties or taxes.
Tracking: You'll receive a confirmation email with a tracking number once your order has shipped.
60-Day Return Window: Unused items in original packaging can be returned within 60 days for a full refund.
Refund Process: Once approved, refunds are processed to the original payment method, typically within 7 days.
Defective or Damaged Items: Contact our customer service team at onlinesales@towntools.co.uk for replacements or further support.
Return Shipping: Buyers are responsible for return postage on unwanted items. We recommend using a trackable shipping service or insurance for items over £50.
For full details, please see our Returns and Refunds Policy.
Questions or Concerns: Our friendly team is here to help with orders, product information and general enquiries.
Email: onlinesales@towntools.co.uk
Response Time: We aim to reply as quickly as possible during our normal business hours.
For more details or to send us a direct message, please visit our Contact Us page.