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Processing & Shipping: Most orders ship within 1–2 business days, weekdays only, with possible delays during high volume periods.

Free Delivery Threshold: Shipping is free to mainland UK on orders over £40, otherwise £2.99. Certain UK locations may incur extra charges based on size and weight.

Northern Ireland Shipping: All orders, regardless of order value, incur a flat rate of £9.99. This fee will be applied at checkout.

Carriers: We use Royal Mail, Evri, DX and DHL depending on order value, location and parcel size. Most orders ship on a 24-hour service, whilst others may use a 48-hour service.

Customs & Duties: Customers are responsible for any applicable customs fees, duties or taxes.

Tracking: You'll receive a confirmation email with a tracking number once your order has shipped.

14-Day Change of Mind Returns: If you change your mind, you can return your online order within 14 days of receiving it. Please contact us first for return instructions, then you have 14 days to send the goods back. Items should be unused, complete and in their original condition and packaging.

Refund Process: Once your return has been received and checked, we refund the purchase price and our standard outbound delivery charge where applicable. Refunds are processed to the original payment method, typically within 7 days.

Damaged, Faulty or Incorrect Items: Contact our customer service team at onlinesales@towntools.co.uk for replacements or further support.

Return Shipping: For change-of-mind returns, you arrange and pay for return postage. For higher-value items, we strongly recommend a tracked and adequately insured service, and keeping your proof of postage until your refund is complete.

For full details, please see our Returns and Refunds Policy.

Questions or Concerns: Our friendly team is here to help with orders, product information and general enquiries.

Email: onlinesales@towntools.co.uk

Response Time: We aim to reply as quickly as possible during our normal business hours.

For more details or to send us a direct message, please visit our Contact Us page.