Shipping and Assistance
Shipping information
Processing & Shipping:ย Most orders ship within 1โ2 business days (weekdays only), with possible delays during high volume periods.
- Free Delivery Threshold:ย Shipping is free to mainland UK on orders over ยฃ40, otherwise ยฃ2.99. Certain UK locations may incur extra charges based on size and weight.
- Northern Ireland Shipping: all orders despite order value incur a flat rate of ยฃ9.99
Fee Will be Applied at Checkout. - Carriers:ย We use Royal Mail, Evri, DX, and DHL depending on order value, location, and size. Most orders ship on a 24-hour service; others may use a 48-hour service.
- Customs & Duties:ย Customers are responsible for any applicable customs fees, duties, or taxes.
- Tracking:ย Youโll receive a confirmation email with a tracking number once your order has shipped.
Refund & Returns
60-Day Return Window:ย Unused items in original packaging can be returned within 60 days for a full refund.
- Refund Process:ย Once approved, refunds are processed to the original payment method, typically within 7 days.
- Defective or Damaged Items:ย Contact our customer service atย onlinesales@towntools.co.ukย for replacements or further support.
- Return Shipping:ย Buyers are responsible for return postage on unwanted items. We recommend using a trackable shipping service or insurance for items over ยฃ50.
For full details, please see our Returns and Refunds Policy.
Contact Us
Questions or Concerns:ย Our friendly team is here to help with orders, product information, or any general queries.
Email:ย onlinesales@towntools.co.uk
Response Time:ย We aim to reply as quickly as possible during our regular business hours.
For more details or to send us a direct message, please visit ourย Contact Us Page.